Call Center & Lead Generation
Call Center Services
Our Call Center Services model allows companies to target, acquire, develop and retain customers of high-value using in-house developed tools such as Customer Relationship Management (CRM), Order Management, Analytics & Direct Marketing.
Direct Marketing (Outbound)
Five Business Solutions has built its reputation on the ability to provide customized Business to Business and Business to Customer solutions. Apart from simply increasing revenue and generating leads, Five Business Solutions has helped clients build rapport and goodwill with customers.
- Appointment Setting
- Target Specific Lead Generation
- Database Marketing
- Lead Qualification
- Market Research
- Registration Service
- Renewal Services
Customer Services (Inbound)
We provide inbound call center services for clients that require high quality 24 x 7 x 365 service. Our superior scheduling model allows us to provide round-the-clock coverage without sacrificing service levels.
- Technical Support (Voice and Message System)
- Sales Support (Up-sell and Cross-Sell)
- Order Taking
- Answering & Relay Services
- Customer Retention & Win Back
As internet becomes an increasingly important source of marketing and customer retention strategies, Five Business Solutions has developed contact center strategies for targeting online customers.
Customized Web Chat Support
We provide a totally customized web chat experience for your clients for support which can be fully branded with respect to your business.
Automatic Email Distribution
Our email management system allows us to address customer’s inquiries with personalized responses.
We have 110 agents and upto 150 seats in three different call centers and we can hire more agents with in weeks’ time as per clients requirement.
Lead Generation refers to the market process of capturing interest in a product or service for the purpose of developing a sales pipeline. There has been a substantial change in the recent years due to the increasing use of new online and social techniques. This has led to the introduction of ways to research for potential leads before passing them to sales.
- •Finance Leads
- •Mortgage Leads
- •Legal Leads
- •Solar, Energy Leads
- •Auto Insurance, Finance & Warranty Leads
- •EDU Leads
- •Diabetic Leads
- •Health & Life Insurance Leads
- •Home Improvement & Remodelling Leads
What do successful lead generators do that unsuccessful ones don’t?
They test and measure absolutely everything. This is much easier than it used to be, thanks to the web’s ability to track everything automatically.
To run a successful lead generation campaign we always follow a solid proven process.