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About us

What is Five Business Solutions

Expect more than a solution.

Initially starting as just a small business in 2004, Five Business Solutions is now a constantly growing European based-global organization which is focused on Call Center & Customer Services, Lead Generation, Web Development & Designing, Graphic Designing, Mobile Apps Development, Email & SMS Marketing, Social Media Marketing and SEO.

Many large and medium sized organizations rely on our exceptional customer service to retain and grow their customer base, serving as an extension of their own corporate support infrastructure. Five Business Solutions offers a full array of solutions, from in-bound tech support to outbound customer retention calls to BPO, utilizing highly trained resources to deliver a program customized to meet your needs.

Our Mission

To utilize our expertise in composite products to provide the absolute best value as measured by quality, cost, delivery, and innovation.

  • Through a combination of experienced staff, quality processes and proven technology, Five Business Solutions can help you achieve faster, sustainable and cost effective results.
  • Just like our clients, we too strive for high customer satisfaction ratings and work very hard to exceed our client’s expectations.
  • Five Business Solutions builds, enhances, controls and delivers business processes globally.
  • Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
Custom built HRM (Human Resource Management System) provides the strategic and coherent approach to the management of Five Business Solutions’s most valued assets, its workforce, who individually and collectively contribute to the achievement of the objectives and goals.

So what makes us efficient?

  • Global Call Routing
  • Global Time Zone Coverage
  • Measurable Cost/Benefit Management Options
  • A Seamless, Global Technology Infrastructure
  • A Broad Range of Customer Contact Center Services
  • Depth of Experience in Multi-Center and Multi-Geography Operations and Solution Design
  • Fewer Holidays Allowing to Easy Service for Clients on 24/7 Basis
521
Satisfied Clients
97
% Recurring Clients
1000
+ Projects Delivered
150
+ Call Center Agents

Technology We Use

As a technology based company Five Business Solutions incorporates very high and up-to-date technology standards. To accomplish the goals of establishing integrity, reliability and versatility Five Business Solutions deploys state of the art equipment and best technology practices. With fully redundant IP Network, multiple back-up WAN connectivity, private UPS and Electric generators Five Business Solutions has the capability to run its businesses even in the harshest of circumstances without disruption.

Five Business Solutions IP Network is powered by Cisco Technologies from Core to Access layer. All backbone links are fully redundant operating at Gigabit speeds on Fiber Media.

Dell Powers the entire Client Server Infrastructure with Servers like Dell Power Edge 1800, 1900, 2800 and 2900 providing fast and seamless network services to all users.

Five Business Solutions with its E3/DS3 WAN links requires very strong network security not only at its IP Gateway but also in its internal network. This need is satisfied by deploying Cisco’s state of the Art PIX technology for Network Perimeter security and Symantec’s Corporate Solution for Internal Network Security.

Five Business Solutions also employs two factor authentications for remote access and for all its financial services applications.

Five Business Solutions offers TLS/SSL and IPSec based encryption and VPN solutions to customers who require data confidentiality and privacy during data transactions. These services are offered for data comprising Medical Reports, Billing, Personal Information, Financial Reports, and Financial Transactions etc.